Jamba Juice Hr Interview Essay Example

Jamba Juice Hr Interview Essay Manager Interview- Jamba Juice Company Business and HR Strategy Jamba Juice’s company strategy focuses on the customer experience, optimizing store performance and developing a people pipeline. Jamba believes that each team member and manager contributes to the profitability of his or her respective store and that each store makes a difference. Therefore human capital is their main priority and greatest asset. Jamba Juice’s HR strategies are highly in line with meeting their performance goals as well as their objectives to develop people into the future leaders of the company. Hiring The managers and team members of each store make an impact on sales, customer service and the overall Jamba Juice experience for the consumer. This means that having the wrong manager or team member in place will affect the store as a whole and ultimately drive down sales. When hiring Jamba Juice looks for people who are â€Å"passionate about Jamba and the culture and values of FIBER: fun, integrity, balance, empowerment and respect. † The company culture is an important aspect of hiring because they must find the right match between the company and the new employee. Since it is customer based, Jamba Juice looks for energy and passion along with the ability to lead and demonstrate fairness. There are two types of employee hires, general manager hires and team member hires. General managers (GM) run the entire store from ordering inventory to cleaning. They also act as the main human resource department for his or her store. The success of the store and overall business lies within the GM’s hands. In order to find the right people for the general manager positions, Jamba Juice tries to first promote from within. If a store is looking for a new GM, all of the surrounding stores in the area are contacted and asked if any team member could be a potential candidate. Jamba Juice encourages promoting from within to increase motivation as well as to ensure that the candidate already has a firm understanding of the organization and is committed to the Jamba culture and experience. Jamba Juice has also started to find new ways to attract and reach a new talent pool through their employees. If an employee uggests a general manager candidate to the company and they are hired, that employee will receive a $1000 reward. Jamba believes that if they can get the right people in place today, the future of the company will thrive and each store, team member and customer will benefit. The next process is hiring the team member. Team member have the most face time with the customer, are the ones behind the register up-selling products, the ones making the smoothies and the ones responsible for having the custom er leave happy. We will write a custom essay sample on Jamba Juice Hr Interview specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Jamba Juice Hr Interview specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Jamba Juice Hr Interview specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Although team members do not hold as much responsibility as the general manager it is important that Jamba Juice finds the right people that will be passionate about their job and excel at customer engagement and selling products. Sample questions for an interview include â€Å"what are your customer standards towards customer service† and â€Å"tell me about a product you have sold. Sell it to me† (see attached). When answering these questions Jamba Juice’s general managers look for energy, the ability to be a productive team member and someone that will fit with the culture of the organization. It is crucial that the team members and managers that they are hire also demonstrate leadership as they plan for leadership succession in thinking of the future profitability and success of the company. Training Once hired and seen as a good fit, training begins right away. Jamba Juice has an extensive training program that continues on throughout the entire time they are employed. When a team member is first hired the initial training process occurs 3-4 days a week for a month and then weekly thereafter. New employees are given an â€Å"employee training manual† in which each part entails a reading section, answering question section and a practice section. Each employee must fill out the book and after each part must meet with the general manager or shift manager in charge to demonstrate what they have learned. New team members are also given â€Å"training mentors† to help them adapt to the initial environment, making their first smoothie, ringing up at their first purchase, and ect. These training mentors help ease the process of learning new material and provide them with a sense of instant support and a teamwork feel. Upon training, new team members also receive a â€Å"bingo† card (see attached) that must be signed off every time a new objective is learned. Throughout the bingo card there are practices and evaluations, and at the end there is a â€Å"whirl pinning ceremony. † At this ceremony the new team member receives their whirl to wear on their apron signifying that they made it and are an officially â€Å"informed† Jamba employee. This bingo card and â€Å"reward† at the end is motivating and provides a visual and tangible appeal to finishing the training process. During training is when Jamba focuses on their key strategies of great customer service, â€Å"wowing† the customer and always leaving the customer with a smile. Training does not stop after the first month but continues throughout the course of employment. Roughly every month a new project or initiative comes out and each team member and manager must take a â€Å"product knowledge test† to see how well they understand the product and to ensure that they will be able to communicate the benefits to the customer. Being tested on material reinforces the importance of understanding the new material and keeps everyone on the same knowledge page. Jamba’s thorough training process sets team members up for success and creates a bridge of trust between management and the team member because the managers know that each employee is equip with the proper skills and guidance of how they should be performing and executing tasks. Motivation In order to motivate their employees Jamba Juice uses many forms of competition, rewards and recognition. One of Jamba Juice’s monthly competitions is â€Å"Employee of the Month† who is voted on by the team members themselves. With this award comes a gift card, and his or her picture and bio posted in the front of the store for every employee and customer to see. This competition was newly enacted and has proven to drive up performance levels in some employees. Team members want to be recognized on the board and are continually finding ways to see what they can do to be the next â€Å"Employee of the Month. † Other competitions that Jamba Juice engages in are selling competitions. Whenever Jamba comes out with a new product or batch of items there is a competition on whom can â€Å"up-sell† the most products after the customer has order the original smoothie. This competition technique reinforces and reminds the team members to up-sell other products whenever at the register so that they can reap the rewards of being recognized to other employees as the â€Å"best† and receive a bonus gift card. With these rewards they feel that their hard work is being paid off and it is something to strive for rather than merely â€Å"doing their job. This competition technique though has recently seen some flaws. The people who are winning â€Å"Employee of the Month† are the ones also winning the competitions. The same three employees are winning the sales competitions because they are usually the ones that work the most and have the most register time as well as the most experience. This outcome was beginning to cancel out the motivation that it was originally intended for because the same three people were winning, and everyone else knew that they didn’t have a chance because they didn’t work as often. In order to help reverse this back to it’s intended motivational purpose, Jamba is going to start having the managers choose the â€Å"Employee of the Month† and give it to the people that they have seen grow in the company and that are trying to better themselves and the company. Once managers start voting instead of team members the competition won’t be about how many hours they worked, it will be about the quality of work they give when they are at work. Hopefully this tactic makes things at a more even playing field because receiving awards is a great motivational strategy to help build performance. Another motivational technique at Jamba Juice is how they utilize their back room. Most Jamba stores are very small which creates a tight knit atmosphere. Many of the stations (the register, fruit and yogurt and blenders) are close together which promotes teamwork and communication on the forefront and keeps the culture neatly ingrained. It is very similar in the back room of the store. This is where employees go when they first check in and the last place they go where they check out. In the back room there are profiles of all of the employees, a shift board with everyone working that day, positive emails that have been sent in by customers and posters of the company’s mission statement. In the backroom there is also a board that communicates sales for the day, sales forecast, and a daily void report to see what products they are wasting daily. This form of openness and sharing managerial information with team members makes them feel a bigger part of the company and allows them to see that their hard work is paying off in the day-to-day sales. Keeping team members â€Å"in the know† is an empowering tool and forces them to understand the company and how each member can make a difference. Compensation amp; Performance Measures New team member hires are paid a base pay of $8. 50 hourly. Shift managers are paid $12 and general managers are paid on salary with an average 50/hr workweek. Every six months team members and shift managers are given a performance review that determines the pay raise that they will receive, the highest raise being $0. 35 per six months. The performance review is done by the general manager of the store and looks at how well they demonstrate â€Å"FIBER,† customer engagement, their product knowledge, teamwork abilities and how they keep the store clean. The results of these reviews are given face to face and comments of what they are doing well and how they can do better are expressed. Tying pay to performance is another way to boost motivation in employees. It gives them goals to work towards and know that they will be rewarded in the end if they perform well. All of Jamba’s performance measures tie back to their core mission of optimizing store performance and customer engagement. People are Jamba’s greatest asset and they like to treat them so by rewarding them with recognition and benefits. Retaining Employees Jamba Juice maintains their employees through their strong company culture. They treat their employees as equals and provide them with benefits and an overall experience not a merely a job to make money. Employees at Jamba Juice know that they are important and therefore are enticed to treat their customers with the same amount of respect and good customer service. In the past year turnover has decreased by 15% at the store management level because of the strong investment in finding the right people and ones that can fit the culture and provide excellent customer service skills, selling skills and overall high performance levels. It is seen that there is a correlation between a manager’s tenure and the stores overall performance. Instead of moving top performing managers to open new stores, Jamba’s head human resource department has been excelling at succession planning and promoting talent and leaders from within to build up new stores where their strong culture and high performance levels can be maintained.

Great 20th Century Inventions From 1900 to 1949

Great 20th Century Inventions From 1900 to 1949 Technology, science,  inventions, and re-inventions have progressed at an accelerated rate during the hundred years of the 20th century, more so than any other century. We began the 20th century with the infancy of airplanes, automobiles, and radio, when those inventions dazzled us with their novelty and wonder. We end the 20th century with spaceships, computers, cell phones, and the wireless Internet all being technologies we can take for granted. 1900 The zeppelin invented by Count Ferdinand von Zeppelin.Charles Seeberger redesigned Jesse Renos escalator and invented the modern escalator. 1901 King Camp Gillette invents the double-edged safety razor.The first radio receiver successfully received a radio transmission.Hubert Booth invents a compact and modern vacuum cleaner. 1902 Willis Carrier invents the air conditioner.The lie detector or polygraph machine is invented by James Mackenzie.The birth of the Teddy Bear.George Claude invented neon light. 1903 Edward Binney and Harold Smith co-invent crayons.Bottle-making machinery invented by Michael J. Owens.The Wright brothers invent the first gas motored and manned airplane.William Coolidge invents ductile tungsten used in lightbulbs. 1904 Teabags invented by Thomas Suillivan.Benjamin Holt invents a tractor.John A Fleming invents a vacuum diode or Fleming valve. 1905 Albert Einstein published the Theory of Relativity and made famous the equation, E mc2.Mary Anderson receives a patent for windshield wipers. 1906 William Kellogg invents Cornflakes.Lewis Nixon invents the first sonar like device.Lee Deforest invents electronic amplifying tube (triode). 1907 Leo Baekeland invents the first synthetic plastic called Bakelite.Color photography invented by Auguste and Louis Lumiere.The very first piloted helicopter was invented by Paul Cornu. 1908 The gyrocompass invented by Elmer A. Sperry.Cellophane invented by Jacques E. Brandenberger.Model T first sold.J W Geiger and W Mà ¼ller invent the geiger counter.Fritz Haber invents the Haber Process for making artificial nitrates. Bettmann Archive / Getty Images 1909 Instant coffee invented by G. Washington. 1910 Thomas Edison demonstrated the first talking motion picture.Georges Claude displayed the first  neon  lamp to the public on December 11, 1910, in Paris. 1911 Charles Franklin Kettering  invents the first automobile electrical ignition system. 1912 Motorized movie cameras invented, replaced hand-cranked cameras.  The first military tank patented by Australian inventor De La Mole.Clarence Crane created  Life Savers  candy in 1912. 1913 The  crossword puzzle  invented by  Arthur Wynne.The Merck Chemical Company patented, what is now know as,  ecstasy.Mary Phelps Jacob  invents the bra. 1914 Garrett A. Morgan  invents the Morgan gas mask. 1915 Eugene Sullivan and William Taylor co-invented Pyrex in New York City. 1916 Radio  tuners invented, that received different stations.Stainless steel invented by Henry Brearly. 1917 Gideon Sundback patented the modern  zipper  (not the first zipper). 1918 The superheterodyne radio circuit invented by  Edwin Howard Armstrong. Today, every radio or television set uses this invention.Charles Jung invented fortune cookies. 1919 The pop-up  toaster  invented by Charles Strite.Short-wave radio invented.The flip-flop circuit invented.The  arc welder  invented. 1920 The  tommy gun  patented by John T Thompson.The  Band-Aid  (pronounced ban-dade) invented by Earle Dickson. 1921 Artificial life begins the first  robot  built. 1922 Insulin invented by  Sir Frederick Grant Banting.The first 3-D movie (spectacles with one red and one green lens) is released. 1923 Garrett A. Morgan  invents a traffic signal.The television or iconoscope (cathode-ray tube) invented by  Vladimir Kosma Zworykin.John Harwood invented the self-winding watch.Clarence Birdseye invents  frozen food. 1924 The dynamic  loudspeaker  invented by Rice and Kellogg.Notebooks with spiral bindings invented. 1925 The mechanical television a precursor to the modern television, invented by  John Logie Baird. 1926 Robert H. Goddard  invents liquid-fueled rockets. 1927 Eduard Haas III invents  PEZ candy.JWA Morrison invents the first quartz crystal watch.Philo Taylor Farnsworth  invents a complete electronic TV system.Technicolor invented, which allowed the widespread creation of  color movies.Erik Rotheim patents an  aerosol can.Warren Marrison developed the first quartz clock.Philip Drinker invents the  iron lung. 1928 Scottish biologist Alexander Fleming discovers  penicillin.Bubble gum  invented by Walter E. Diemer.Jacob Schick  patented the electric shaver. 1929 American, Paul Galvin invents the car radio.Yo-Yo  re-invented as an American fad. RapidEye / Getty Images 1930 Scotch tape  patented by 3M engineer, Richard G. Drew.The  frozen food  process patented by Clarence Birdseye.Wallace Carothers  and DuPont Labs invent  neoprene.The differential analyzer, or analog computer invented by Vannevar Bush at MIT in Boston.Frank Whittle and Dr. Hans von Ohain both invent a  jet engine. 1931 Harold Edgerton invented stop-action photography.Germans Max Knott and Ernst Ruska co-invent the  electron microscope. 1932 Polaroid photography invented by  Edwin Herbert Land.The zoom lens and the light meter invented.Carl C. Magee invents the first  parking meter.Karl Jansky invents the radio telescope. 1933 Frequency modulation (FM radio) invented by  Edwin Howard Armstrong.Stereo records invented.Richard M. Hollingshead builds a prototype  drive-in movie theater  in his driveway. 1934 Englishmen, Percy Shaw invents  cat eyes  or roads reflectors.Charles Darrow claims he invented the game  Monopoly.Joseph Begun invents the first tape recorder for broadcasting - first magnetic recording. 1935 Wallace Carothers  and DuPont Labs invents nylon ( polymer 6.6.)The first canned  beer  made.Robert Watson-Watt patented  radar. 1936 Bell Labs invents the voice recognition machine.Samuel Colt patents the Colt revolver. 1937 Chester F. Carlson invents the  photocopier.The first  jet engine  is built. Monty Rakusen / Getty Images 1938 The ballpoint pen invented by  Ladislo Biro.Strobe lighting invented.LSD  was synthesized on November 16, 1938 by Swiss chemist Albert Hofmann of Sandoz Laboratories.Roy J. Plunkett invented tetrafluoroethylene polymers or  Teflon.Nescafe or  freeze-dried coffee  invented. 1939 Igor Sikorsky invents the first successful  helicopter. 1940 Dr. William Reich invents the  orgone accumulator.Peter Goldmark invents modern  color television  system.Karl Pabst invents the jeep. 1941 Konrad Zuses  Z3, the first computer controlled by software.Aerosol  spray cans invented by American inventors, Lyle David Goodloe and W.N. Sullivan.Enrico Fermi  invents the neutronic reactor. 1942 John Atanasoff and Clifford Berry  built the first electronic digital computer.Mueller designs a  turboprop engine. 1943 Synthetic rubber invented.Richard James invents the slinky.James Wright invents  silly putty.Swiss chemist, Albert Hofmann discovered the hallucinogenic properties of  LSD.Emile Gagnan and  Jacques Cousteau  invented the aqualung. 1944 The kidney dialysis machine invented by Willem Kolff.Synthetic  cortisone  invented by Percy Lavon Julian. 1945 Vannevar Bush proposes  hypertext.The  atomic bomb  invented. 1946 The  microwave oven  invented by Percy Spencer. 1947 British/Hungarian scientist, Dennis Gabor, developed the theory of holography.Mobile phones  first invented. Although cell phones were not sold commercially until 1983.Bardeen, Brattain, and Shockley invented the  transistor.Earl Silas Tupper patented the Tupperware seal. 1948 The  Frisbee  Ã‚ ® invented by Walter Frederick Morrison and Warren Franscioni.Velcro  Ã‚ ® invented by George de Mestral.Robert Hope-Jones invented the Wurlitzer  jukebox. Glow Images / Getty Images 1949 Cake mix invented.

Idols Assignment Example | Topics and Well Written Essays - 250 words

Idols - Assignment Example When we look at the sky, we see stars in a disorganized form and try to organize them in a pattern, into objects and forms. The second form, idols of the cave relate to distortions that apply to certain groups of people as opposed to others (Bacon, pg.45). For example, some people are more inclined to tradition and culture than others, while some people are inclined to new philosophies more than others. Thirdly, the idols of the market place are distortions arising from semantics or social activities. Bacon has noted that incorrect use of language and words has led to problems in comprehension and thus urges people to use words correctly and precisely. For instance, we are wrong to say, ‘the sun is up’ because the sun does not move. Rather, it is the earth that rotates. Lastly, he notes the idols of the theater which influence the mind into excesses of denial or dogmatism (Bacon, pg.56). An example of this is the various theologies, theories and philosophies that people come up with and interpret their world. Their thoughts, actions and views are interpreted based on this new philosophy and world view. He notes that people need to be aware of how the views distort their perceptions of world and seek to change